Q: I wish to file a complaint. Is there a certain procedure that I need to follow?
A: Yes, Municipal by-laws are enforced on a written complaint basis only. Telephone calls will not be accepted, unless it regards public safety and health. The written complaint must include your name, address and telephone number or other contact information and must be signed. All information provided will remain confidential. Failure to provide this required information will render the complaint incomplete and it will not be investigated. Anonymous complaints or third party complaints that attempt to hide the identity of the complainant will not be investigated. Where the Municipality has determined that a complaint has been filed for a malicious or vexatious reason or as part of an ongoing pattern of harassment, the Municipality may cease the investigation and close the file.
"SORRY, THAT'S NOT MY DEPARTMENT..."
The Municipality if often asked to become involved in matters over which we have no legal authority.
Civil matters, such as:
- private right-of-way disputes,
- trespassing, and
- neighbour disputes over property lines, tree cutting or fence locations
are not within our jurisdiction. If the matter cannot be resolved between you and your neighbour, you may wish to consult legal counsel.