Contact the municipal office and speak with the appropriate department to determine if your concerns can be addressed within the Department’s ongoing service plan.
If you are unable to resolve the issue or concern through staff, contact your Councillor and discuss your concerns directly with him or her. You may find that your Councillor may already be working to resolve the matter or can provide support or assistance.
Your next step may require an appearance before one of the Committees. Members of the public who wish to make presentations on their own behalf, or on the behalf of companies and organizations, are called delegations. Contact the Municipal CAO/Clerk's office and they will help you determine which Committee meeting you will need to attend. At the Committee you will have an opportunity to present your concerns, including any action you would like taken, for the Committee’s consideration. You may request to be a delegation by phone, email, or fax.
If the issue is a matter currently on the agenda for a Committee, you can register as a delegate up to 48 hours prior to the actual committee meeting.
If your item is not directly related to an item listed in the current agenda for the Committee, you will need to provide the Municipal CAO/Clerk’s office with a letter/email detailing your concerns, including any action you would like taken, you would like the Committee to consider. The Municipality will place that item on the next appropriate committee agenda and inform you of the date, time and location of the meeting.
All recommendations from Committee are included on the agenda of the next scheduled Council meeting.